Terms and Conditions

Last updated: 3 March 2025

These Terms and Conditions (“Terms”) explain the basis on which Doodang Labs Limited, a company registered in England and Wales (company number 16754326, “we”, “us” or “our”) supplies access to the Docky products and services, including the website available at dockyapp.com, desktop and mobile applications, browser extensions, integrations, and any related services (collectively, the “Service”). By accessing or using the Service you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you confirm that you are authorised to do so and that the organisation accepts these Terms.

1. Eligibility and Account Registration

You must be at least 18 years old to use the Service. When you create an account, you must provide accurate, complete and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly via support@dockyapp.com if you suspect unauthorised use of your account.

2. Service Access and Availability

We will use reasonable skill and care to provide the Service, but we do not guarantee that it will be uninterrupted, error-free, or available at all times. Planned maintenance will, where practicable, be scheduled outside of UK business hours. We may modify, suspend or discontinue any part of the Service with reasonable notice where feasible, and will aim to minimise disruption.

3. Customer Obligations

You agree not to:

provide the Service to third parties on a leased, shared or service bureau basis without our prior written consent;
reverse engineer, decompile or otherwise attempt to derive the source code of the Service except to the limited extent permitted by applicable law; and
upload any content that is unlawful, infringing, defamatory, obscene or otherwise objectionable.

You warrant that you will comply with all applicable laws in connection with your use of the Service, including data protection and export control laws.

4. Subscription Plans, Trials and Fees

Certain parts of the Service are provided free of charge. Paid plans, if offered, will be described on our pricing page or in an Order Form agreed with you (“Order”). Each Order will set out the applicable subscription term, permitted users, features and fees. Unless otherwise stated in the Order:

subscriptions commence on the effective date and renew automatically for successive periods equal in length to the initial term;
fees are payable in advance and are non-refundable except where required by law; and
we may adjust subscription fees on renewal by giving you at least 30 days’ prior notice.

If a trial period is offered, it will end on the earlier of (i) the stated trial expiry date or (ii) the date on which you convert to a paid plan. After a lapse in payment we may suspend or downgrade your access until outstanding sums are settled.

5. Intellectual Property

We and our licensors own all intellectual property rights in the Service, including software, documentation, logos, and trade marks. You obtain no rights other than the limited licence granted under these Terms. You grant us a worldwide, royalty-free licence to host, copy, transmit, display and process the content you submit to the Service solely for the purpose of providing and improving the Service. You represent and warrant that you have the necessary rights to submit such content.

6. Confidentiality

Each party must treat the other party’s non-public information as confidential and use it only for the purpose of performing its obligations under these Terms. This restriction does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law.

7. Data Protection

We process personal data in accordance with UK data protection law. Our Privacy Policy explains what personal data we collect, how we use it, and your rights. To the extent we process personal data on your behalf as a processor, the Data Processing Addendum made available through the Service (or otherwise agreed in writing) will apply.

8. Third-Party Services

The Service may interoperate with third-party services (for example, Slack). Your use of any third-party service is governed by that provider’s terms. We are not responsible for third-party services and do not guarantee their continued availability. If a third-party provider ceases to make its service available on reasonable terms, we may discontinue support without liability to you.

9. Suspension and Termination

We may suspend or terminate your access to the Service if you materially breach these Terms and fail to remedy the breach within 14 days of receiving written notice, or immediately if your breach poses a security risk or infringes third-party rights. You may terminate your subscription at the end of any subscription term by providing at least 30 days’ notice before renewal. Upon termination, you must stop using the Service and we may delete your content after 30 days, subject to any legal retention obligations.

10. Warranties and Disclaimers

Except as expressly stated in these Terms, the Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties, including those of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that it will be free from viruses or other harmful components.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to the foregoing, neither party will be liable for: (a) loss of profits, business, goodwill, data, or anticipated savings; or (b) indirect or consequential loss. Our total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (i) the total fees you paid to us in the 12 months preceding the event giving rise to the claim or (ii) £1,000.

12. Indemnity

You shall indemnify us against any claim brought by a third party arising from content you submit to the Service or from your breach of these Terms, except to the extent that the claim results from our breach of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes you must stop using the Service before the new Terms take effect.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, although we retain the right to bring proceedings in your country of residence or any other relevant jurisdiction.

15. Contact

If you have questions about these Terms, please contact Doodang Labs Limited at support@dockyapp.com or by post to our registered office as set out in public filings with Companies House.